Frequently Asked Questions

  1. What ages do the providers at Reedy Family Medicine treat?
    The providers see patients age 4 and older.
  2. What do I need to bring to my appointment?
    We ask our patients to bring their current insurance cards so we can be sure we have the most updated information on file, and be prepared to pay their copay at the time of the visit. For Wellness visits we ask patients to bring in all their medications in the original bottle. For follow up visits we ask patients to bring in a list of all current medications with all pertinent information (dosage, frequency).
  3. How do I get my prescriptions refilled?
    Here at Reedy Family Medicine you have two options:

    You can call our main line 864.263.4444, select option 4 (Rx Line) and follow the prompts leaving patient name, dob, phone number where you can be reached, provider name, name of the medication, dosage, how often you take the medication, pharmacy name, address, and phone. It is very important that we have all the pertinent information available to complete your refill request.

    You can also request medication refill through our secure website at, (Patient Portal). In order for you to elect this option, you will need to be “web-enabled” through the office to be assigned a User Name and Password.

    We are committed to do our best to process your request within 24-48 hours.

  4. Can I have a family member pick up written prescriptions for me?
    Yes, as long as you have documented the name of the individual on the Signature Form. We cannot release any type of medical records/prescription refills, or test results without written documentation from the patient. We take these necessary steps to protect our patient’s privacy. Certain prescriptions require photo identification, so please be sure to have a picture I.D. available when picking up prescriptions.
  5. What is your cancellation policy?
    We ask that you give our office at least 24 hour notice when you find it necessary to cancel or reschedule a scheduled appointment. In the event a patient cancels an appointment without 24 hours or does not show for a scheduled appointment, a cancellation fee will apply.
  6. Do I have to pay at the time of service?
    Yes, due to our contracts with various insurance carriers, we are required and expected to collect copays, and any outstanding account balances at the time of the visit.
  7. What forms of payment do you except?
    We accept Cash, Checks, Money Orders, and Credit Cards (Visa, Master Charge, Discover, and American Express)
  8. What do I do if there is an emergency or I get sick after normal business hours?

    For emergencies, call 911

    For after hours care call the main line number 864.263.4444, and remain on the line to speak to a representative from our answering service. Our After Hours On Call policy provides management of any complications arising from a previously diagnosed medical condition, although the providers do not diagnosis or treat new problems over the phone, and they do not call in prescriptions for any controlled substances or antibiotics regardless of the circumstances. Patients may incur a charge for prescriptions phoned into the pharmacy after hours.